Website Privacy Policy

Effective Date: May 25, 2021

FirstHX Corp. (“we”, “us”, “our”, “FirstHX”) is committed to the confidentiality and security of the personal information we hold. This Website Privacy Policy describes how we collect, use, disclose and otherwise manage your personal information in connection with the use of the FirstHX website (the “Website”). We developed this privacy policy to be transparent and clear about our privacy practices and to inform the patients who use our Website (“you”, “your”) of our ongoing commitment to the protection of your personal information.

We use certain personal information to provide and improve the Website. By accessing the Website, you consent to the collection, use and disclosure of your personal information by us in accordance with this privacy policy.

Table of Contents

  • What is personal information?

  • What information do we collect, for what purpose, and how do we collect it?

  • To whom do we disclose your personal information?

  • Where do we store and how do we safeguard your information?

  • Third-party links

  • How are Cookies and other tracking technologies used?

  • How long do we retain your data?

  • Privacy policy updates

  • Privacy concerns

What is personal information?

Personal information, including personal health information, is information that can identify an individual or is about an identifiable individual, whether alone or combined with other information. Personal Information includes, for example, personal health information such as biometrics, health history, clinical notes, treatment plan and medical imaging.

What information do we collect and for what purpose?

We collect browsing and technical data for the purposes of improving our Website.

The table below sets out the types of data we collect or process, and why we collect or process it. Please note that this is not an exhaustive list.

Category of Personal Information Purpose for Collection Source of Collection
Browsing data (e.g. browser type, browser version, crashes and other
system activity, access times and dates)
Quality improvement of the Website. Third parties including automated sources such as cookies.
Technical data (e.g. Internet Protocol (IP) address, Device ID or MAC address, Information about the manufacturer, model, settings, and operating system of your mobile device, Application version) Quality improvement of the Website. Third parties including automated sources such as cookies.

To whom do we disclose your personal information?

Third Party Service Providers.

In providing our Website, we may use third-party service providers to help perform administrative functions such as database management, analytics or for assisting us in understanding how our Website is used. Service providers have access to your personal information only to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Some of these third-party service providers may be located outside Canada in jurisdictions with less stringent privacy-preserving laws and regulations. As a result of transfer outside Canada, your personal information will be subject to foreign laws which may not be as protective as Canadian law, and may be accessible to law enforcement, courts and regulatory authorities in accordance with the laws of these foreign jurisdictions.

Sale or Change of Control

In the event of a sale, assignment, or other transfer of all or a portion of our business or assets, information we have about you may be transferred or disclosed to a purchaser or prospective purchaser. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Policy unless otherwise permitted or required by applicable law.

Legal Proceedings/Rights

Just as any other business, we may be compelled to share your information with a court of law or other person(s) or entity/entities with jurisdiction to compel production of such information.

We may also disclose your personal information in the good faith belief that such action is necessary to:

  • Protect and defend our rights or property

  • Prevent or investigate possible wrongdoing in connection with the Website

  • Protect the personal safety of users of the Website or the public

  • Protect against legal liability

Where do we store and how do we safeguard your information?

The information that we have collected from you is stored in Canada, on an encrypted cloud service.

We also take appropriate technical, physical and organizational security measures to protect personal information in our custody and control against unauthorized access, use, modification and disclosure, destruction and damage. These measure include using industry standard and commercially reasonable security practices, provide employee access only on a “need to know” basis and train our staff on privacy requirements and procedures.

Despite these measures, no security system is impenetrable. We cannot guarantee the security of our system or database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any transmission of information by you to us is at your own risk.

Third party links

We may provide links to third-party websites. These links are provided as a matter of convenience only and are provided on an “as is” and “as available” basis. As we do not own or control these websites, we have no responsibility or liability for the manner in which these websites or organizations that operate such linked websites may collect, use or disclose, secure and otherwise manage your personal information.

By clicking on the third-party links, you are effectively leaving our Website and visiting a third-party site which has its own terms of use, privacy policy and other applicable policies. For example, we may provide paid products and/or services within the Website. In that case, we may use third-party services for payment processing (e.g. payment processors).

Except as provided in this policy, we will not give your personal information to these third parties without your consent.

How are Cookies and other tracking technologies used?

Cookies are small text files that are placed on your device for optimal functioning of the Website such as remembering your preferences (“Cookies”). We use Cookies and similar tracking technologies to track the activity on our Website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Website.

You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Website.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. Learn more about Cookies:  All About Cookies.

We use both session and persistent Cookies for the purposes set out below:

Category Type Administered by Purpose
Necessary/Essential Cookies Session Cookies Us These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and We only use these Cookies to provide you with those services.
Functionality Cookies Persistent Cookies Us These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

How long do we retain your data?

We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will not retain your personal information for any longer than we think is necessary. When determining the relevant retention period, we consider:

  • our contractual obligations;

  • legal obligation(s) under applicable law to retain data for a certain period of time;

  • statute of limitations under applicable law(s);

  • guidelines issued by relevant data protection authorities; and

  • other legal purposes.

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

Privacy Policy updates

This privacy policy may change over time, in accordance with applicable laws. Changes to this privacy policy are effective when they are posted on this page, and the new effective date updated. Please review and visit this page often to remain up to date on our privacy policy.

Privacy concerns

If you have any questions about this privacy policy or would like to raise a concern or provide comments or suggestions about our privacy practices, please send an e-mail to [email protected]. If we cannot resolve your concern, or if there is a further complaint, you have the right to contact the Office of the Privacy Commissioner of Canada at ( or at 30, Victoria Street, Gatineau, Quebec, K1A 1H3, Toll-free: 1-800-282-1376, Phone: (819) 994-5444, TTY: (819) 994-6591.